We had the exact same experience, when asking for a tour of the school for my sister. This was the school that my sister ended up going to, despite the attitude of one staff member, i agree it could have been put more politely, but Rossmoyne is definitely a school to consider! The area, students, teachers have had very good feedback from my sister, and on par with private school education, which we also have experience with so can make that kind of comparison.