Monkey2645 Posted December 17, 2015 Report Share Posted December 17, 2015 Does anyone know consumer rights as to whether you can cancel a policy before it starts? - in the UK there's a cancellation policy that allows you to cancel usually within 14 days of starting a policy. Cant remember what it's called - maybe change of mind policy. Sorry if that's not very clear typing on phone (grrr broadband) Quote Link to comment Share on other sites More sharing options...
ali Posted December 17, 2015 Report Share Posted December 17, 2015 What's it in relation to? Have you read the terms and conditions as it should be stated in there if there is a penalty clause or if there is a minimum sign up period Quote Link to comment Share on other sites More sharing options...
Monkey2645 Posted December 17, 2015 Author Report Share Posted December 17, 2015 Its for broadband. I haven't been able to review my t&cs as I still don't actually have broadband to do so and the company I no longer wish to proceed with (due to non existent customer service) has a terrible website too, at least for phone browsing. From what I've been able to google i don't think there is but was hoping someone would know better Quote Link to comment Share on other sites More sharing options...
Druid Posted December 18, 2015 Report Share Posted December 18, 2015 I had a huge fight with IINet, signed up with them for broadband & phone service, after 3 months still no broadband, phone worked fine, but I didnt want the phone, the old excuse of 'no ports' eventually they refunded me every penny and took the useless modem back, basically if you signed up for a service they are unable to supply, you are well within your rights to cancel and get your money back Quote Link to comment Share on other sites More sharing options...
Guest Guest6235 Posted December 18, 2015 Report Share Posted December 18, 2015 Earlier in the year I went with a company for business insurance and a day or two later found somewhere with better cover and cheaper. I phoned the original company back and said I wanted to cancel as knew they had a 14 day cooling off period, they cancelled my policy with no arguments and were very polite. I'm hoping you can do the same. Quote Link to comment Share on other sites More sharing options...
Monkey2645 Posted December 22, 2015 Author Report Share Posted December 22, 2015 Thanks all. When I finally got through on the phone they were actually super nice and didn't argue at all. Now I've just got iinet to deal with (funny how that autocorrected to inept) - had the no ports thing with them and thought they were done and gone including cancelling the phone line and they've just connected me to the Internet (haven't sent a modem though) and are trying to charge me $200 for the privilege lol oh lol Quote Link to comment Share on other sites More sharing options...
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